COMPLAINTS
Fill out the form in few minutes to send us a complaint
SEA manages passenger complaints pursuant to ART resolution no. 92/2024 and ENAC circular GEN06 31/10/2014, as well as airport users in general. The list of areas of competence and services offered is available in the Service Charter.
Pursuant to ART resolution no. 92/2024 on passenger rights and obligations, after 60 days from sending a complaint, it is possible to contact the Transport Regulatory Authority through the electronic complaint acquisition system (SiTe) available on the website www.autorita-trasporti.it, or by filling in the specific forms to be sent by certified mail to pec@pec.autorita-trasporti.it or by email (art@autorita-trasporti.it).
For more information on the methods, terms and conditions for submitting complaints to the Authority, please consult the website www.autorita-trasporti.it/en/
