FACEBOARDING
The innovative facial recognition system
FaceBoarding is a service that allows passengers at Milan Linate to access security controls and carry out boarding procedures through an innovative facial recognition system.
What is it about?
Safe, simple and fast. You no longer need to show your passport/electronic identity card and boarding pass at the various checkpoints in the airport. FaceBoarding allows you to proceed more smoothly and efficiently simply by showing your face.
Travellers are free to choose whether or not to use the new system: it is still possible to carry out checks in the traditional way.
Who is it aimed at?
The FaceBoarding project is available to all adult passengers at Milano Linate with an electronic document (passport or identity card1). Security checks can be accessed via facial recognition for anyone who wishes to do so.
All passengers of airlines that have joined the service can also board via FaceBoarding.
How does it work?
After checking in online or at the dedicated counters at the airport and, if necessary, checking in your baggage, you can register for FaceBoarding by going to the kiosks in the dedicated area near check-in island 8 or by registering on the dedicated FaceBoarding app now available on the stores for both Android and iOS.
All the steps you need to take at the airport are outlined below, by following the simple instructions shown on the kiosk monitor or in the app:
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Read the Privacy Policy and consent to the processing of your personal data.
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Register your boarding pass by scanning it using the kiosk reader or upload it from your camera roll if you are registering with the app.
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Register your electronic document by placing it next to the dedicated kiosk reader. If you are using the app, you have to scan the MRZ document code and put the document near the chip reader.
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Scan your face using the kiosk camera or your smartphone.
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Choose between registering for the service for only one flight or for the entire programme (until 31 December 2025 if the passenger joins before that date; until 31 December of the year in which the passenger joins FaceBoarding if registering after 31 December 2025).
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Go to the dedicated FaceBoarding turnstile to access the security filters. One biometric gate for Fast Track passengers and two biometric gates for all other passengers are available for FaceBoarding passengers.
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Pass through the boarding gates using the dedicated lane if the airline you are travelling with has joined the FaceBoarding service.
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For each subsequent access, passengers who have opted for registration for the entire programme can associate their boarding passes again using the electronic kiosks at the airport as a registered user o by uploading the new boarding pass in the app. Passengers who have chosen to keep their registration only for 24 hours must repeat the entire registration at the kiosk, while they only need to upload the new boarding pass on the app.
For the process to be successful, you must register as soon as you receive your boarding pass, starting one week before the flight and up to 30 minutes before the scheduled departure of the flight.
Passengers who do not yet possess their boarding pass can pre-register for the service by registering their identity document and face and only then complete the registration process by associating their boarding pass.
* There may be some limitations related to the issuing country and/or the date of issue of the electronic identity card.
Terms and Conditions
All passengers registered for the service should note that during the journey they must physically carry a valid identity document for the final destination of the journey and any additional valid documentation required for the destination.
Please note that FaceBoarding can be used by all passengers registered for the service to access security checks.
The service for registered passengers is available at boarding gates according to the terms and conditions defined by the airlines participating in FaceBoarding (ITA Airways, Scandinavian Airlines).
Depending on the specific requirements of the airline companies participating in the service and the type of journey undertaken by each passenger, a manual check by staff at the boarding gate on additional travel documentation may still be required.
For all passengers who wish not only to experience a smooth journey, but also to skip the queue, it is always possible to purchase the Fast Track service, which can be used in both traditional and biometric modes.
Please note that passengers remain subject to border controls, if required by the destination, even if they have joined the FaceBoarding Programme.
Processing of personal data
Traveller privacy is one of SEA Milan Airports’ priorities. Everyone who will take part in the FaceBoarding service provides consent to scan the data present on their identity document and boarding pass and consent for face scan.
Data is only processed for the purpose of participation in the project. In particular, facial images are not stored, but are only used to create a biometric template required for passing security checks and eventually board at the gate. Personal data relating to the identity document are stored – in encrypted form – for a period ranging from 24 hours to 31 December 2025, depending on the consent given by the passenger during registration. Personal data from the boarding pass are automatically deleted 24 hours after the actual flight departure.
Any passenger may revoke or change the consent given during registration by sending a request to the Data Protection Officer at the email address privacy@seamilano.eu or by ordinary mail addressed to the Data Protection Officer – 20054 Segrate (Milan) at Milan Linate Airport or by requesting the assistance of the SEA operator specifically appointed for this purpose.
Click here to read the complete Privacy Policy.
